Shipping & Returns

Most consignments leave the pharmacy within 1–3 business days of the order being confirmed. Formulations requiring a fresh compound may take up to 5 business days. We'll tell you if your order sits outside these windows.

Metropolitan Australia: 2–4 business days after dispatch. Regional and remote Australia: 4–8 business days. Estimates are carrier estimates, not guarantees.

Every consignment travels with tracking. You can follow it at any time from the consignment tracking page using your order number and email address.

Actives that are light or oxygen sensitive ship in airless pumps and opaque packaging. During summer, heat-sensitive formulations may be held for a Monday–Wednesday dispatch to avoid a weekend in transit.

Compounded medicines are prepared for an individual patient and cannot be resupplied once they have left the pharmacy. For that reason we cannot accept returns for change of mind, and returned formulations cannot be restocked.

This does not limit your rights under the Australian Consumer Law.

If a consignment arrives damaged, leaking, or is not what was prescribed, contact us within 7 days of delivery with your order number and a photo. We will replace the item or refund it, including return postage where a return is required.

If tracking has not moved for 7 business days, contact us and we will open an investigation with the carrier. Where a consignment is confirmed lost we recompound and resend at no cost.

Stop use and contact us and your prescriber if you experience an adverse reaction. We record every report and will review the formulation with the prescriber before resupply.